Are your IT costs running high? Are your IT infrastructure suffering issues like extended downtimes and poor security? Or do you not have the resources to scale your business?
If you answered with a yes to these questions, explore the concept of remote IT support services. You could partner with an MSP and let their IT team remotely handle help desk issues, maintenance security, and application support.
This way, you can let technical experts handle IT-related work while you focus on core business objectives.
The article will look at the many benefits of remote IT services and understand their role in modern businesses.
Types of Remote IT Support Services Offered
Whether you need help with your help desk, upgrading MS Office apps, or other back-office support, an MSP can deliver. Instead of one-size fits all plan, with an MSP, you can opt for custom support plans suited to your needs.
Here are some remote IT support services you can leverage:
- IT help desk services
- Application support
- Mobile apps support
- MS server support
- After-hours help desk
- Finance and billing
Benefits of Remote IT Support Services
Here are a few reasons you should consider remote IT services to help your business stabilize and grow.
Access to Technical Expertise
If you work with an MSP, they will have a talent pool of qualified and skilled resources at their disposal. These employees have been trained and have industry and technical experience in providing the IT service of your choosing.
You need not spend time and effort recruiting and then training resources in-house. By outsourcing the departments, you need help with.
Stay Up-To-Date with Technological Trends
Not all businesses have the expertise and resources to follow the latest technological trends in the market. MSPs can guide you on what tools, software, and apps can work best for your business.
The remote IT team can work with your existing applications if you have already upgraded to the latest ticketing or help desk software. You can create accounts for the remote team and not spend additional costs on new tools.
Faster Response and Resolution Time
A remote IT team can monitor your ticket queue, network, and applications. Depending on your requirement, you can have an after-hours service team available for your employees and customers alike.
These features ensure faster response and resolution times. You can also define SLAs that the IT team has to follow.
Some metrics you can use to measure the performance of the team are first-response time, first-contact resolution, average response and resolution time, and customer satisfaction.
Better Management of the IT Budget
The cost and effort you will be spending on hiring and training new recruits can be better utilized on technically adept and experienced remote IT resources.
With remote support services, you only pay for what you use. You have better visibility. You do not enter into long-time contracts. You can pay for the pre-decided resources and services on a monthly basis.
Your company also saves on operational costs. For example, you are not maintaining an in-house team, so you do not have to pay for an office, travel, or other expenses.
Remote IT teams can monitor the IT infrastructure and proactively take care of issues. They can upgrade applications and software your employees use. This way, they can respond to issues before it affects a larger number of users.
They can also take care of onboarding formalities and ensure the right people have the right access necessary to their job.
These services ensure the IT infrastructure is up and running and employees can perform their job with minimal disruptions and downtime. This further helps improve employee productivity.
Improved IT Security
Many organizations tend to leave the responsibility of installing updates and security patches to employees for their respective workstations. However, workstations can leave your IT infrastructure vulnerable when these updates are delayed.
You can outsource the security and maintenance tasks to remote IT teams to avoid such issues. They will ensure all systems are up-to-date, compliant, and protected.
And letting experts handle IT security might be a good idea as according to the 2022 Cybersecurity Almanac, sponsored by Cisco, by 2025, the cost of cybercrime is expected to reach $10.5 trillion.
The global economic climate can be unpredictable, more so after the pandemic. For businesses to survive, they need to be prepared to deal with sudden changes.
You cannot recruit and lay off employees according to your business’s performance. Recruiting is a time and cost-intensive process. And as the new members of the IT team learn on the job, it puts additional pressure on existing employees to take up responsibilities.
This is where remote IT support services can come to your rescue. If you need to downgrade your team or scale it to pursue an opportunity, an MSP can accordingly provide you with skilled resources.
Better Utilization of In-House Resources
Help desk, maintenance, and support tasks can be repetitive and time-consuming for your IT team. As a small or mid-sized business, if you have limited IT resources, such tasks can overburden them.
You need to be careful here, or you could lose your top IT talents. Your team will be caught up in mundane tasks with limited opportunity for growth.
By working with remote IT support teams, you can let them handle the help desk and other maintenance tasks. This frees up the time of your in-house resources, who can now focus on deliverables that can derive high business value.
Remote IT support teams can help businesses by offering services like an IT help desk, application and network support, after-hours service desk, and back-office services.
By working with an MSP, you can enjoy benefits like low operational costs, reduced downtime, improved productivity and collaboration, enhanced security, and better utilization of the IT budget.
You can also free your in-house resources from repetitive tasks and let them focus on goals that will help your business grow.
Consult with an MSP today to understand how they can customize their services to your unique business requirements.