Restaurant IT support
Restaurant IT Support That Keeps Service Running
Restaurant IT support for owners who are done troubleshooting Wi-Fi during a rush: one number to call, someone who deals with your POS and internet companies, and logins that stay under control.
The problem
Why restaurants need IT support
When the Wi-Fi drops or a tablet stops connecting, service slows down and orders get missed. Most restaurants have no one to call except a vendor support line.
Meanwhile, staff turnover leaves shared passwords and old accounts everywhere, and the website’s menu and hours drift out of date. Restaurant IT support puts one team in charge of all of it.
How we help
What our restaurant IT support covers
Our restaurant IT support gives you one team for the tech behind the front of house, the kitchen and the office.
Call, text or email when the Wi-Fi, a tablet or the office computer acts up, with a reply the same business day.
We deal with your POS company, internet provider and printer vendors, so you are not stuck on hold before a shift.
We check that guest Wi-Fi is separate from the network your registers and office use, and change the password when it gets shared around.
Shared passwords changed and accounts removed when managers and staff leave, so former employees cannot get into your systems.
Google Workspace or Microsoft 365 for owners, managers and the office, set up and kept tidy.
Domain renewals tracked and email set up so catering and event inquiries land in your inbox.
A quick check before you buy a router, tablet or new software, so it works with what you already have.
Renewals coming up, risks we spotted and what to fix next.
Payments
What about card security?
Card payments run through your POS and payment provider, and our plans don’t include PCI audits. What we do is keep the network and accounts around your registers locked down: separate guest Wi-Fi, strong passwords, two-factor sign-in on key accounts and access removed when people leave. For more, see the FTC cybersecurity guide for small businesses.
Plans
Restaurant IT support plans
One flat price for the whole team. Both plans run on a 12-month agreement and include up to 5 users.
Dedicated IT
One number for every tech problem.
$99/month
12-month agreement
- Help desk by call, text or email
- Email, accounts and domain managed
- Security basics set up and kept current
- We deal with your tech vendors
- Your IT mapped and documented
- Quarterly check-ins
Dedicated IT + Build
Your IT and your website, handled.
$250/month
12-month agreement
- Everything in Dedicated IT
- A custom website or small web app, built for you
- Hosting, security updates and backups
- Monthly edits and updates
- No big upfront build bill
Want a new website with your menu, hours and ordering links? The IT + Build plan includes one, and you can see our restaurant web design work. See the full plan details and agreement terms on our small business IT support page.
FAQ
Restaurant IT Support FAQ
Quick answers to the questions we hear most.
Do you fix POS systems like Toast, Square or Clover?
We’re not a POS repair shop, but we handle the calls with your POS company, sort out the network and Wi-Fi side, and make sure the right people have the right logins.
Is support available during dinner service?
Our plans cover business hours. For problems mid-service, your POS provider’s support line is still your first call for the registers, and we’ll follow up and fix the cause.
How many users does a restaurant need?
Most restaurants only need accounts for owners, managers and office staff, which usually fits within the 5 users both plans include.
What if our internet keeps going down?
We’ll work with your internet provider to get it back and find out why it dropped. If outages keep happening, we’ll recommend a backup connection.
Can you keep our website and online ordering links current?
Yes. On the IT + Build plan we build and manage your website and keep your menu, hours and ordering or reservation links up to date.
Related services
Explore related services
More ways the same team can help.
Plans, terms and registration for our Dedicated IT service. Learn more
Websites with menus, hours and ordering built in. Learn more
Phone systems that handle takeout and reservation calls. Learn more
Answer hours, menu and reservation questions automatically. Learn more
Get back to running the dining room
Register for restaurant IT support in a few minutes, or call and talk to the team that will support your restaurant.